Refund policy

Refund & Returns Policy

KIG Group supplies custom-printed and made-to-order products (including branded signage, banners, apparel, and printed materials) alongside standard stock items. Because most items are produced specifically for your order, the following policy applies.

Custom & Printed Products
Custom-printed, personalised, or made-to-order items cannot be returned or refunded once production has started, except where the item is defective or was produced incorrectly against the approved artwork/specification.

Stock Items
Unopened, unused stock items (e.g. print media, materials, accessories) may be returned within 7 days of delivery for a refund or exchange, subject to inspection. Please contact us before returning any item.

Defective or Incorrect Items
If you receive an item that is damaged, defective, or does not match your approved order, contact us within 7 days of delivery with photos of the issue. We will arrange a reprint, repair, or refund at our discretion.

How to Request a Refund or Return
Email info@kiggroup.co.za or call +27 67 846 8843 with your order number and details of the issue, and our team will guide you through the next steps.

[Review these timeframes and adjust to match your actual policy before publishing.]